Congrats on winning the TRX! I bought a 2021 Ford F-150 Raptor 37 Performance Package from TheJensenCompany.com earlier this year. I never missed a payment deadline, but I did have to contact customer support after my auction because I had paperwork questions. They’re actually very responsive. I’d contact support immediately through the website. You’ll find the phone number and contact information there. I definitely wouldn’t assume you’ve lost the truck until you speak with them.